Every review answered, in your words, without you writing them
We watch your reviews, draft the reply, and send it to you to approve. You keep the last word on every single one. The approval step is meant to cost you a few minutes a week, not an evening.
What happens, in order
Four steps. You are only involved in one of them.
Monitored continuously
A review lands and you hear about it
Google, Facebook and the industry sites that matter in your category, checked continuously. Anything at three stars or below alerts you rather than waiting for the weekly summary.
Within the hour, business hours
A reply is drafted
Written against the specifics of that review, in the voice we set up with you at the start. It names the thing they complained about. It does not open with "We are sorry to hear about your experience." Monitoring runs around the clock; drafts arrive within the hour during business hours and first thing the next morning otherwise.
When you get to it
You approve, edit, or bin it
One tap from your phone. Edit anything you like first. Nothing goes out that you have not read, because the review that gets a business in trouble is almost always the reply, not the complaint.
Immediately after
It posts
Published to the platform under your business account. You get the record of what went out and when.
Why the generic reply is worse than nothing
Anyone can paste “We’re sorry to hear this, please contact us so we can make it right.” under every complaint. Customers recognise it instantly, and a page of identical apologies reads as a business that is not listening rather than one that cares.
What everyone posts
“We’re sorry to hear about your experience. Your feedback is important to us. Please reach out to our team so we can make this right.”
What we would draft
“You booked the 8am slot and we turned up at 11. That is on us. the earlier job ran over and nobody rang you. I have changed how we handle that so the next person gets a call. Happy to waive the call-out on this one, give the office a ring and ask for Dave.”
The second one is longer, admits the thing, and gives the next reader a reason to trust you anyway. That is the whole job.
Questions
Will it post something without me seeing it?
No. There is no auto-publish mode and we will not build you one. The entire risk in review management is a reply that makes things worse, and that risk is only controlled by a human reading it first.
What if we just ignore bad reviews?
That is a real option and for a one-off it is often fine. It stops being fine when a prospective customer reads a page of complaints with no response, because silence reads as agreement. The reply is rarely for the person who complained. It is for the next twenty people who read it.
Can you get bad reviews removed?
Only where they breach the platform's policies, fake reviews, reviews for the wrong business, abuse. We will flag those and follow the process. A genuine unhappy customer is not removable and anyone promising otherwise is either lying or about to do something that gets your listing suspended.
Do you write fake positive reviews?
No. It is illegal under Australian Consumer Law, the ACCC has taken action over it, and it would put your listing at risk. If that is what you are after we are the wrong supplier.
How does it learn our voice?
We start from your existing replies if you have any, plus a short call about how you want to sound and the things you never want said. Expect to edit a fair bit in the first fortnight while we tune it. After that the drafts should need little more than a read before you approve them.
What if we get almost no reviews?
Then monitoring is not your problem and this is not what you need first. A review-request flow is the cheaper starting point. Tell us your volume and we will say which.
$149 a month, cancel whenever
Setup takes one call. We connect your listings, agree the voice, and you start getting drafts the same week.
What is included